Lookfantastic FAQ News

Christmas Returns Policy

We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. 

You will have until 31/01/18 to return any orders placed between 31/10/17-24/12/17. 

All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.

2017-11-14 11:25

Bank Holiday Opening Times

Please note that we will be closed on the below dates for Bank Holidays, the dates are:


25 December Monday Christmas Day
26 December Tuesday Boxing Day
1 January Monday New Year’s Day
30 March Friday Good Friday
2 April Monday Easter Monday
7 May Monday Early May bank holiday
28 May Monday Spring bank holiday
27 August Monday Summer bank holiday
25 December Tuesday Christmas Day
26 December Wednesday Boxing Day
2017-11-14 11:07

Welcome to our Help Pages

Simply type a question into the box provided, and the FAQ system will return a brief answer, or a link to more information. 

If you can't find what your are looking for please get in touch with our Customer Service Team and we will be happy to help.

2014-04-28 13:28

Show archived news.

There are 76 FAQs online

Most popular FAQs

  1. Discount code/ Free Gift exclusions (513983 views)
  2. What do I do if I have not received ... (182002 views)
  3. Will I be charged customs and import charges? (127014 views)
  4. Are there any shipping restrictions on Benefit products? (116244 views)
  5. Do you deliver to my country? (113970 views)
  6. Are all products available for world-wide shipping? (108245 views)
  7. What are the Terms and Conditions of the 'Your ... (108235 views)
  8. How can I pay for my order? (106815 views)
  9. I have received my item and it is damaged. ... (100710 views)
  10. Are there any shipping restrictions on Paul Mitchell products? ... (91068 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2017-11-16 10:10)
  2. What do I do if I have not received ... (2017-09-12 13:55)
  3. How long will it take for my order to ... (2017-07-26 09:21)
  4. When will I receive my refund? (2017-04-10 16:42)
  5. Who will deliver my order? (2016-11-17 11:40)