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Here at lookfantastic.com we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us.
The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). We endeavor to respond to all emails within 1 working day. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place.
Should you have any further enquiries please either call or write to the following:
Call our Customer Service Team on 0844 249 5022 any time during the following hours:
Monday – Friday 8am to 8pm
Saturday – 9am to 4pm
Please note we are closed on Sundays and Bank Holidays.
Calls will be charged at 5p per minute from a BT Landline, costs from other service providers may vary.
lookfantastic.com Customer Service Department
Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on firstname.lastname@example.org.
Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.
The Customer Relations Team opening hours are Monday-Friday 9am – 6pm.
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