When will I receive my refund?


Once we have received your item at our warehouse we will process your return within 48 hours. You should expect to see your refund in your account within 5 working days once you have received your refund update email, please note some banks may take longer than 5 working days to process refund payment.

 

If you have not received your refund and it has been 10 working days since receiving your refund update email, please contact our Customer Service Team.

Most popular FAQs

  1. Discount code/ Free Gift exclusions (556104 views)
  2. What do I do if I have not received ... (187845 views)
  3. Will I be charged customs and import charges? (130432 views)
  4. Are there any shipping restrictions on Benefit products? (118582 views)
  5. Do you deliver to my country? (117143 views)
  6. Are all products available for world-wide shipping? (110639 views)
  7. How can I pay for my order? (109873 views)
  8. What are the Terms and Conditions of the 'Your ... (109073 views)
  9. I have received my item and it is damaged. ... (102056 views)
  10. Are there any shipping restrictions on Paul Mitchell products? ... (92104 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2017-11-16 10:10)
  2. What do I do if I have not received ... (2017-09-12 13:55)
  3. How long will it take for my order to ... (2017-07-26 09:21)
  4. When will I receive my refund? (2017-04-10 16:42)
  5. Who will deliver my order? (2016-11-17 11:40)