How long will it take for my order to be delivered?


Please see our International Delivery page for estimated delivery times as these vary widely by destination.

In the event of postage delays, we allow the following timescales to elapse before we can investigate further:
Europe- 21 days
Rest of World- 40 days (Turkey is currently classed within our 30 day timescale)
*Please note- We allow up to 40 days for parcels to reach Russia, Singapore, Hong Kong, Bulgaria and Australia.

If your order has failed to arrive after this time, please contact our Customer Service Team who will investigate further and arrange for a replacement to be sent.

Most popular FAQs

  1. Discount code/ Free Gift exclusions (556104 views)
  2. What do I do if I have not received ... (187845 views)
  3. Will I be charged customs and import charges? (130433 views)
  4. Are there any shipping restrictions on Benefit products? (118582 views)
  5. Do you deliver to my country? (117144 views)
  6. Are all products available for world-wide shipping? (110640 views)
  7. How can I pay for my order? (109873 views)
  8. What are the Terms and Conditions of the 'Your ... (109073 views)
  9. I have received my item and it is damaged. ... (102056 views)
  10. Are there any shipping restrictions on Paul Mitchell products? ... (92104 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2017-11-16 10:10)
  2. What do I do if I have not received ... (2017-09-12 13:55)
  3. How long will it take for my order to ... (2017-07-26 09:21)
  4. When will I receive my refund? (2017-04-10 16:42)
  5. Who will deliver my order? (2016-11-17 11:40)