Why cant I sign into my account?


If you have changed your email address recently then you may need to update your account details. To do this simply sign in using your old email address and password, then click on the 'My Account' link at the top of the page.

If you are still having problems please contact our Customer Service Team and they will be happy to help.

Most popular FAQs

  1. Discount code/ Free Gift exclusions (513983 views)
  2. What do I do if I have not received ... (182002 views)
  3. Will I be charged customs and import charges? (127014 views)
  4. Are there any shipping restrictions on Benefit products? (116244 views)
  5. Do you deliver to my country? (113970 views)
  6. Are all products available for world-wide shipping? (108245 views)
  7. What are the Terms and Conditions of the 'Your ... (108235 views)
  8. How can I pay for my order? (106815 views)
  9. I have received my item and it is damaged. ... (100710 views)
  10. Are there any shipping restrictions on Paul Mitchell products? ... (91068 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2017-11-16 10:10)
  2. What do I do if I have not received ... (2017-09-12 13:55)
  3. How long will it take for my order to ... (2017-07-26 09:21)
  4. When will I receive my refund? (2017-04-10 16:42)
  5. Who will deliver my order? (2016-11-17 11:40)