Why am I having problems accessing the checkout?


When this happens you will need to check that you have the correct SSL settings. To do this in Internet Explorer on Windows click on the tools menu from your web browser, select Internet options, and then go to the button called advanced.

From the details you are shown please ensure that all the SSL options are ticked.

Most popular FAQs

  1. Discount code/ Free Gift exclusions (536103 views)
  2. What do I do if I have not received ... (184749 views)
  3. Will I be charged customs and import charges? (128465 views)
  4. Are there any shipping restrictions on Benefit products? (116912 views)
  5. Do you deliver to my country? (114801 views)
  6. Are all products available for world-wide shipping? (109333 views)
  7. What are the Terms and Conditions of the 'Your ... (108677 views)
  8. How can I pay for my order? (108492 views)
  9. I have received my item and it is damaged. ... (101443 views)
  10. Are there any shipping restrictions on Paul Mitchell products? ... (91634 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2017-11-16 10:10)
  2. What do I do if I have not received ... (2017-09-12 13:55)
  3. How long will it take for my order to ... (2017-07-26 09:21)
  4. When will I receive my refund? (2017-04-10 16:42)
  5. Who will deliver my order? (2016-11-17 11:40)