Ask A Question
Ask your question by entering it here, or choose from the list of frequently asked questions below:
I am having trouble placing an order
If you are having a problem placing an order, please can we ask that you:-
- Check that we accept the card you are trying
- Make sure that there are no spaces in the credit card number
- Check that you have entered the correct expiry date of the card (you do not need to enter a start date or issue number if your card does not have one)
- Ensure that you have entered the 3 digit Card Security Code from the back of your card or the 4 digit code from the front of the card if you are using Amex
- Try another card
If you are still experiencing problems making an order, then please call us on 0844 249 5022 where one of our dedicated team of advisors will be happy to help you.
- How do I recycle my old products?
- How can I pay for my order?
- Why has my account been declined?
- Can I Track my order?
- How do I search for an item?
Records in this category
- I am having trouble placing an order
- When will I receive my order?
- How do I track my order?
- What happens if I haven't received my order?
- I have received a damaged item
- What do I do if I have received incorrect or faulty goods?
- Deliveries & Customs
- How do I cancel my order?
- If my order is cancelled will I be charged?
- How will I know when my order has been cancelled?
- How do I place an order?
- How do I add to my basket?
- Can I change the delivery address on my order?
- How do I make a change to my order?
- How will I know when my order has been dispatched?