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Ask your question by entering it here, or choose from the list of frequently asked questions below:
I have received a damaged item
Unfortunately some parcels do receive rough treatment in transit. Please contact us and we will arrange for a replacement to be dispatched to you as long as you contact us within 48 hours of receipt. We may on some occassions require photographs of the damage to acertain how to proceed.
- How do I recycle my old products?
- What happens if I cannot find a certain product on site?
- When is payment taken from my account?
- Does a value pack count as one item?
- How do I search for an item?
Records in this category
- I am having trouble placing an order
- When will I receive my order?
- How do I track my order?
- What happens if I haven't received my order?
- I have received a damaged item
- What do I do if I have received incorrect or faulty goods?
- Deliveries & Customs
- How do I cancel my order?
- If my order is cancelled will I be charged?
- How will I know when my order has been cancelled?
- How do I place an order?
- How do I add to my basket?
- Can I change the delivery address on my order?
- How do I make a change to my order?
- How will I know when my order has been dispatched?