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Ask your question by entering it here, or choose from the list of frequently asked questions below:
How do I make a change to my order?
Please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Place Order'.
You may cancel your order up to the point of dispatch by accessing my account and following the prompts from within the order details.
- How do I recycle my old products?
- When is payment taken from my account?
- How can I pay for my order?
- Why has my account been declined?
- How do I change my account details?
Records in this category
- I am having trouble placing an order
- When will I receive my order?
- How do I track my order?
- What happens if I haven't received my order?
- I have received a damaged item
- What do I do if I have received incorrect or faulty goods?
- Deliveries & Customs
- How do I cancel my order?
- If my order is cancelled will I be charged?
- How will I know when my order has been cancelled?
- How do I place an order?
- How do I add to my basket?
- Can I change the delivery address on my order?
- How do I make a change to my order?
- How will I know when my order has been dispatched?