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How will I know when my order has been dispatched?
Once your order has been dispatched we will send you an email letting you know it’s on the way. Please can we ask that you allow 14 days for an order being delivered within the UK, 21 days for an order being delivered within Europe and 30 days for the rest of the world, before contacting us to advise that you not have received your item.
*Please note- Turkey and Russia are classed within the 30 days timescale.
- How do I recycle my old products?
- How can I pay for my order?
- Why has my account been declined?
- Can I Track my order?
- How do I search for an item?
Records in this category
- I am having trouble placing an order
- When will I receive my order?
- How do I track my order?
- What happens if I haven't received my order?
- I have received a damaged item
- What do I do if I have received incorrect or faulty goods?
- Deliveries & Customs
- How do I cancel my order?
- If my order is cancelled will I be charged?
- How will I know when my order has been cancelled?
- How do I place an order?
- How do I add to my basket?
- Can I change the delivery address on my order?
- How do I make a change to my order?
- How will I know when my order has been dispatched?