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• I have forgotten my password. What should I do?
  Don't worry. Just go to my account at the top of the screen and you'll see a box at the bottom of the login screen called ...
• I am having a problem accessing the checkout?
  If you have experienced  a problem when in the checkout ie a blank page you will need to check that you have the correct SSL settings. To ...
• I have opted to pay using paypal but I have received an e-mail advising I have a payment problem on my account?
  We're sorry to hear that, you will need to cancel your order and place it again as we are unable to resolve a payment issue using ...
• I am having trouble placing an order
  If you are having a problem placing an order, please can we ask that you:- Check that we accept the card you are trying Make sure that there ...
• I have received a damaged item
  Unfortunately some parcels do receive rough treatment in transit. Please contact us and we will arrange for a replacement to be dispatched to you as long as ...
• If my order is cancelled will I be charged?
  We only charge your credit / debit card or paypal account for each item once your item is leaving our warehouse. If your cancellation has been successful ...
• I want to return an item(s)
  We want to ensure you are always happy when shopping with Lookfantastic. To ensure this, we offer an "absolute satisfaction" guarantee where you can return ...
• I am having a problem verifying/registering my styler.
  Call ghd Customer Services on 0845 3301133, and they will verify your products and give you further information. ...
• I cannot apply a discount voucher
  If you are experiencing problems when trying to apply a discount code/ voucher on the Basket Page please contact us before placing your order as we cannot ...
• I forgot to use my discount code?
  We are unable to apply any discounts after an order has been placed on site. ...