W

A C D H I M R W

• What is My Account?
  My account is your handy online way of managing all your orders and payments to lookfantastic.com. We use strict security to keep your details safe. Here are lookfantastic.com ...
• Why do you need my email address?
  For us to process your order, we need to know your name, email address, delivery address, credit/debit card number, security code (CV2) and expiry date. We will not ...
• What happens if my address is wrong?
  Orders delivered to an incomplete or incorrect delivery address are not covered by our free replacement policy.  Please check that your address is correct before submitting your order. ...
• Why cant I sign into my account?
  If you have changed your email address recently then you may need to update my account details. To do this simply sign in using your old email ...
• When is payment taken from my account?
  We charge your credit or debit card for the majority of items once your item is leaving our warehouse. To make sure you get your items as soon ...
• Why has my account been declined?
  We are really sorry that this has happened. My account may have been declined for the following reasons: We need to verify your credit/debit card We may ask you ...
• Why can’t I add a new payment card?
  Please ensure your are logged into my account and the details your are entering are correct.  If you are still unable to add a new card please ...
• What is a CV2 or security code?
  As an additional account security, every credit/debit card comes with a unique 3 or 4 digit code.  This code is known as the CV2 code or ...
• Why can I see a paypal payment transaction pending in my paypal account?
  When opting to pay via paypal, you will see a notification in your paypal account which authorises the payment to be taken when your order is ready ...
• Why do I need to get paypal verified?
  PayPal ask all customers to verify their accounts to help make PayPal safer for everyone. A PayPal account is 'Verified' when the account holder has confirmed his ...
• When will I receive my order?
  Please check the stock availability notice on your item when placing your order. This will provide an indication of when the item will leave our ...
• What happens if I haven't received my order?
  Once your order has been sent, you will receive a dispatch confirmation email which will advise your estimated delivery date. If your order has not ...
• What do I do if I have received incorrect or faulty goods?
  We're sorry that this has happened please contact our customer care team and we will be happy to help resolve this for you. ...
• What service is used for your deliveries?
    We offer the following delivery options: Delivery addresses within the UK Saver UK Delivery Please allow 2-5 Days (excluding Saturday, Sunday and Bank Holidays) Small items will be posted ...
• Which countries do you deliver to?
  We deliver to the following countries:   Andorra  United Arab Emirates  Afghanistan  Antigua and Barbuda  Anguilla  Armenia  Netherlands Antilles  Angola  Antarctica  Argentina American Samoa  Austria Australia Aruba  Åland Islands  Azerbaijan  Bosnia and Herzegovina  Barbados  Bangladesh  Belgium Burkina Faso  Bulgaria  Bahrain  Burundi  Benin  Saint Barthélemy  Bermuda  Brunei Darussalam  Bolivia  Brazil  Bahamas  Bhutan  Bouvet Island  Botswana  Belize  Canada Cocos (Keeling) Islands  Congo, the Democratic Republic of ...
• Will I be charged VAT?
  All orders placed, which are being delivered within the UK and are inclusive of VAT. Orders with a delivery address outside the UK may be subject ...
• What is the WEEE Directive?
  In January 2007, The Waste Electrical and Electronic Equipment Directive (WEEE Directive) was introduced into UK law. The WEEE Directive aims to reduce the amount of electrical ...
• Which products fall under the WEEE Directive and how do I recognise them?
  The WEEE Directive divides Electronic and Electrical Equipment into ten categories: Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.) Category ...
• What is the EU Battery Directive?
  The EU Battery Directive aims to reduce the impact on the environment of the manufacture, distribution, use, disposal and recovery of batteries. If disposed of incorrectly, batteries ...
• What happens if I cannot find a certain product on site?
  Unfortunately, from time to time, some items will be temporarily out of stock or will be removed from the site altogether if discontinued. We would recommend that ...
• What are the Terms and Conditions for vouchers and discount codes?
  VOUCHER TERMS AND CONDITIONS Please read the following terms and conditions relating to the use and redemption of all voucher code offers at lookfantastic.com or lookmantastic.com. ...
• What are the Terms and Conditions for competitions?
  Percy and Reed Competition   • You must be 18 years or over at the time of entry to enter this competition. • You must be resident in ...